Delivery

Oliver Spencer delivers internationally, shipping to the vast majority of countries. All our deliveries are sent by courier, with a tracked and signed-for service. We aim to dispatch orders by the next working day, but please note that during busy sale and promotional periods there may be a slight delay in dispatching your order.

The table below shows the cost of standard shipping by destination country. Please note that this table of rates is subject to change and other options may be available. Actual shipping charge will be quoted at checkout.

Returns

Online Returns and Cancellation Policy

We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help.

You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition, after this we reserve the right to not accept for a refund or exchange. Please note that for hygiene reasons we are unable to accept returns of underwear and we can only accept returns of grooming and cosmetic items if these are unopened and in their original complete packaging. If a shipping charge has been paid on the order, we kindly remind you that this is non-refundable.

Before returning your items to us, please check:

• The items for return are unworn, in re saleable condition.
• Complete with all swing tags & original packaging.
• Please ensure you have included your original invoice
• Grooming/cosmetic products are unopened and in complete original packaging
• Please note that during sale we are unable to hold sizes.

Returning / Exchanging within the UK 

We've made our exchange & returns process even simpler with a brand new returns portal for domestic orders. We offer tracked domestic returns through Royal Mail, within 14 days (from receipt of goods).

What to do when returning or exchanging

1. Visit our UK returns and exchange portal, here, and enter your order number (you can find this on the front of your box your order was delivered in. Otherwise, it’s also in your order confirmation email.)  
2. Select the item(s) that you would like to return, exchange or take store credit for and tell us the reason.  (Please note that we offer a 5% increase in the gross cost of your original order if you choose the credit option instead of full refund.)
3. The Store Credit will be sent to you in the form of a Oliver Spencer virtual gift card that retains value. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.

We also accept online returns in all of our London stores, simply select this option on our returns portal. We're happy to process all exchanges in-store but please note that all refunds will be processed online. Our address for returns is:

Oliver Spencer
C/O EXP Logistics
Warehouse 1,
Bowden Terminal
Luckyn Lane
Basildon, SS14 3AX 

Returning / Exchanges International Orders (outside the UK)

Oliver Spencer works in partnership with Global-e, a third-party service acting as your seller-on-record, so that you can buy and ship your Oliver Spencer products to over 100 destinations worldwide. When you buy Oliver Spencer products from Global-e, you will see that your payment method is recorded as **Global-e// Oliver Spencer**, and the purchase is subject to Global-e's 

Terms and Conditions and Privacy Policy. Both of these will be clearly presented at checkout before you place the order.

You can contact Global-e at [email protected] or send a letter to 45 Leather Lane, London EC1N 7TJ, United Kingdom.

Returns

Oliver Spencer does not cover the costs of returning items outside of the UK. If you ordered to a country outside the UK and would like to return your international order please click here

Exchanges

Unfortunately we are unable to support international exchanges at this time. 

If you wish to cancel your order:

(a) You can notify us by email to [email protected] or call us on 020 3771 8897 before we have dispatched the goods to you or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.

We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.

Taxes & Duties 

Import duties and taxes may be charged on orders shipping outside the UK. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.

If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.

All quoted prices on our website include 20% VAT for orders within the UK

If you have any questions about delivery, returns or taxes and duties please email [email protected]